Refund policy

At First Spray Co. (FSC), we take pride in ensuring every order is carefully prepared, packaged, and shipped in premium condition.

Due to the nature of fragrance decants and hygiene-related products, we maintain a strict returns and refunds policy outlined below.

Returns Eligibility

Returns may only be accepted if:

Any item that has been opened, sprayed, tested, tampered with, or had its seal broken is not eligible for a refund or return under any circumstance.

Broken seals do not warrant a refund.

For hygiene and authenticity reasons, the following items cannot be returned or refunded:

If your order arrives damaged, leaking, or incorrect, please contact us within 48 hours of delivery with:

We will review each case individually and provide an appropriate resolution where applicable.

Customers are responsible for all return shipping costs unless the item received was incorrect or faulty.

We recommend using tracked shipping, as FSC is not responsible for lost return parcels.

Once the returned item is received and inspected, approved refunds will be processed back to the original payment method within 5–10 business days.

Original shipping costs are non-refundable.

Any returned item that does not meet the conditions above may be refused and sent back to the customer at their expense.

For all return or refund enquiries, please contact:

First Spray Co.
Email: admin@firstsprayco.com
Instagram: @firstsprayco